AI for Customer Support

Deflect over 90% of tickets with instant correct answers.
An enterprise-ready solution for customer support and for enterprise search.

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How it works
I am getting a blank screen when I log in to the web dashboard.
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John Smith
A customer from XYZ
Serenity
Response
Please try the following:
— clear cookies by clicking the lock in the address bar and log in again
— open the page in an incognito browser window and log in again
KB: Issues with Chrome
XYZ ticket: Dashboard bug
What We Offer
Auto-pilot for support
Respond to customer queries with correct answers from your docs/KB/tickets.
Co-pilot for support
Surface the right info and phrase the answer for support reps to respond.
Enterprise search
Find the right information across your company's data as if you were talking to a colleague who knows it all.
Smart Search
Let your customers immediately get answers to “how to" questions
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How we are different
Serenity is fully installed and configured by us unlike a self-service toolkit or an API. We can manage it for you or turn over to your IT.
A turnkey solution
Your data remains on your servers. Also, you are not tied to any cloud provider.
On-prem
Would you like the relevant information to automatically show up in Freshdesk, or Slack, or Teams? We configure integrations for you.
Integrated with your workflows
Benefits
Productivity and cost savings
— cut support costs by 50%

— provide automated support where you had none

— make your teams more efficient
Self-learning search
All your data turned into
an up-to-date knowledge
base without creating one
A secure enterprise-ready solution
Your data does not leave your servers
Happier teams
Empowered to find the information they need
Life is too short to use broken search in the times when AI can understand meaning. We encounter search every day looking for answers in Jira, Slack, Confluence, Gmail, etc and it is frustrating. We are driven to bring a Gen AI search experience to enterprises.
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Security of customer data
Our standard approach is to keep all data on customer servers.
Historical and real-time data loading on your servers
Local processing
Users only search over the data they have access to
Permissions
GPT-4 via Azure to phrase the answer given the relevant documents with removed PII
Compliant
Optional
Check out our whitepaper for technical details and to learn more about enterprise search
Whitepaper
Whitepaper
Our team
Dmitry Jerlicyn
A developer and infrastructure engineer who gets things done. Experienced technical lead.
Alexander Vasserman
An ML/NLP engineer with over 20 years of experience including 12 years at Google. Worked on search at Google / Etsy / WeWork.
Kirolus Ghattas
Seasoned commercial leader with X2 successful software exits and a track-record of taking products from inception through to multi-million annualised recurring revenues.
Keith Hall
Advisor
A Machine Learning and generative AI expert. Served as a research scientist and manager at Google Research for 14 years.
Ed Dolman
Advisor
A go-to-market specialist with 25 years’ experience in senior leadership positions at Symantec, VMware, Tableau and Salesforce. Supporting communities and giving back.
FAQ

SerenityGPT Limited

London, United Kingdom

Whitepaper
Whitepaper
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