Top 4 Industries transforming Customer Support using AI
The introduction of ChatGPT by OpenAI has led to a significant adoption of AI-based solutions by technology users. AI companies are innovating and progressing by leaps and bounds with significant improvements between subsequent models. But what effect does this have on enterprises? And how are they adapting to these changes? In this blog, we are going to explore how AI is changing the way businesses operate and why the early adoption is pivotal to future growth
Companies are increasingly experimenting with AI-based solutions to increase efficiency, automate monotonous tasks, generate new ideas, locate and summarise documentations, as well as do many other things. The following industries are seen to be in the forefront of AI adoption:
- Technology & Software Development Firms
- Financial Services & Fintech
- eCommerce & Retail
- Gaming
AI in Player support is driving growth in the Gaming sector
Customer Support and Knowledge Management are two most common areas of AI application. Let us dive deeper to see how industries have incorporated AI into these departments, bringing about positive changes and accelerated growth:
If you relate with any of the use cases mentioned above and need assistance, click here to understand how we can help you navigate through your challenges. Our on-prem deployment ensures complete data privacy and white-glove approach removes any burden from your IT.
- Technology & Software Development Firms: Technology firms are the forerunners in adapting AI. Firms like Adobe, Salesforce, SAP, Shopify were quick to incorporate AI into their product features. They were able to do so by working with native AIaaS companies that provide these AI features as a service. Common use cases include - Customer Support, Knowledge Management, and Smart Search to name a few. This makes sense given the competitive nature of this industry and how minute differences in product performance and features can make or break deals worth millions of dollars.
- Financial Services & Fintech: What would the Financial Services and FinTech industry need AI for? Think about handling tons of routine customer support questions such as, “How do I recover my bank PIN?” Apart from customer support, AI can help with parsing through tons of compliance documents to come up with the relevant ones that you might need. All in no time.
- eCommerce & Retail: An extremely important use case of AI is in customer-facing sectors that require regular support and problem resolution — Customer Support. And among them, eCommerce & Retail seem to be leading the AI adoption. With the help of artificial intelligence, these companies are able to handle tons of tickets, and resolve them in record time, leading to lower employee burnout, increased productivity and customer satisfaction.
- Gaming: This sector goes almost unnoticed by everyone. However, it has been quick to adopt AI to cater to a crucial part of their business - Player Support. By leveraging AI, firms in this industry are achieving new growth milestones, helping them roll out better updates, new games and fix bugs faster than ever before. Our expertise in this sector positions us the go-to-partner for Player Support.
If you relate with any of the use cases mentioned above and need assistance, click here to understand how we can help you navigate through your challenges. Our on-prem deployment ensures complete data privacy and white-glove approach removes any burden from your IT.
Ashraf Ali, Marketing Specialist @ SerenityGPT
January 29 / 2025