Serenity Agents
Turn everyday requests into reliable actions
Serenity Agents automate repeatable workflows where the right next step depends on your knowledge, policies, and context. They reduce manual handoffs and follow-ups, keep execution consistent, and help teams move faster without losing control. Built for real business operations, Serenity Agents include guardrails that make outcomes predictable and auditable.
What Serenity Agents do
Handle requests end to end
Agents manage common workflows from intake through completion, using the information your teams already rely on.
- Collect the right details upfront
- Apply business rules and policy checks
- Recommend next steps or complete actions
Automate with approvals when needed
Keep humans in the loop for sensitive actions, with clear boundaries on what agents can do.
- Configurable approval steps for high-impact decisions
- Safe fallback behavior when information is missing
- Clear escalation paths when exceptions occur
Reduce coordination and context switching
Replace back-and-forth messages with a consistent, guided flow that includes the full context.
- Fewer follow-ups and escalations
- Less time spent finding the right owner
- Better handoffs with complete summaries
Why business teams use Serenity Agents
Faster turnaround on routine work
Reduce cycle time for the requests that clog inboxes and ticket queues.
Consistency at scale
Ensure the same request is handled the same way every time, across teams, regions, and channels.
More capacity without adding headcount
Automate the repetitive steps so teams can focus on exceptions and high-value work.
Common workflows Serenity Agents can run
Triage and route tickets using issue type and customer context
Draft responses using approved guidance and past resolutions
Escalate complex cases with summaries and recommended next steps
Handle service requests for access, tools, equipment, and onboarding
Apply runbooks and escalation paths consistently
Reduce repeated clarification and manual triage
Collect onboarding requirements and route tasks to owners
Standardize answers to policy and process questions
Track employee requests with consistent checks and documentation
Route requests based on thresholds and policy rules
Prepare drafts and summaries for review
Reduce 'where is this at?' follow-ups with clear status tracking
Built for control and governance
Policy-aware by design
Agents follow the rules you define, so automation stays aligned with how your business operates.
Access-aware execution
Agents respect existing permissions and keep sensitive information protected.
Human oversight when it matters
Add review and approval steps for high-impact actions to maintain control.
Auditable outcomes
Track what happened, why it happened, and what sources informed the decision.
Where Serenity Agents work
Support platforms and service desks
Collaboration tools
Internal portals and request forms
Embedded inside business applications
Outcomes you can expect
Faster completion of routine requests
Move high-volume workflows from intake to completion with less back-and-forth.
Reduced backlog and fewer escalations
Keep work moving with consistent triage, routing, and safe fallback behavior.
More consistent service quality
Deliver predictable outcomes across teams, regions, and request channels.
Better employee and customer experiences
Create smoother handoffs, clearer status, and fewer delays.
Clear visibility into bottlenecks
See where requests get stuck and where policies create friction.