Engineering and Product
Turn scattered knowledge into faster decisions and fewer interrupts
SerenityGPT helps engineering and product teams find the right context fast, reduce repeat questions, and stay aligned on decisions, requirements, and execution. It brings together docs, tickets, specs, RFCs, incident notes, and discussions into a single AI layer that answers questions with clear sourcing and predictable behavior.
What Serenity does
Self-serve answers that stop the interrupts
Deflect repeat questions from other teams by making the right 'source of truth' instantly accessible.
- Finds answers across specs, docs, and tickets with source links
- Prioritizes approved knowledge to reduce conflicting guidance
- Cuts down the constant 'quick question' load in Slack and Teams
Faster on-call and issue resolution
Help engineers resolve incidents and escalations faster with instant access to runbooks, history, and patterns.
- Surfaces runbooks, past incidents, and similar tickets automatically
- Summarizes context and likely causes with supporting references
- Produces consistent response patterns and better postmortems
Outcomes
Quicker access to the 'why' behind prior decisions
Less time lost to context hunting across tools
Higher quality handoffs across product, engineering, and support
Fewer repeat questions and interruptions
Faster escalation turnaround and lower rework
More consistent incident response and follow-through
The problem
Engineering and product context lives everywhere: specs in docs, decisions in threads, status in Jira, and customer pain in support tickets. Teams waste time searching, reconciling conflicting answers, and re-explaining the same details. The result is slower incidents, noisier escalations, and fragile alignment on requirements and priorities.
The shift
High-performing teams are moving from "search and ask around" to grounded, traceable context on demand. The goal is not a chatbot, but an AI layer that retrieves the best source, cites it, summarizes what matters, and guides the next step, without crossing access boundaries or inventing details.
Use cases
Find the real answer across sources
Pull the approved spec, key implementation notes, and related discussions with source links.
Incident support and on-call assistance
Surface the right runbook, similar past incidents, likely causes, and key dashboards in seconds.
Summarize long threads into decisions
Turn Slack, PR, and incident discussions into clear outcomes, owners, and follow-ups with references.
Support to engineering handoffs
Generate a structured escalation with reproduction steps, environment details, history, and related links.
How it works
Connect to the tools your teams already use
SerenityGPT fits into your existing engineering and product stack.
- Jira and issue trackers
- Confluence, specs, and internal docs
- Slack or Microsoft Teams
- Incident tooling, runbooks, postmortems
- Release notes, changelogs, enablement hubs
Retrieve context, then answer predictably
Every response is grounded in the best available sources, with traceability.
- Clear citations and 'where this came from' links
- Approved knowledge first to reduce conflicts
- Safe fallback behavior when info is missing or ambiguous
Start with one workflow, expand fast
Prove impact on a high-frequency pain point, then scale coverage.
- On-call and incident response
- Support escalations and handoffs
- Roadmap insights from customer signals
Built for governance and control
Grounded answers with references
Clear uncertainty handling
Optional review for sensitive outputs
Permission-aware answers across teams and projects
Private work stays private
Visibility into gaps and documentation drift
Proof points
What leaders measure
Common metrics engineering and product teams track to prove impact.
- Interrupt reduction (repeat internal questions)
- Time to find information (specs, decisions, incident history)
- Escalation turnaround time and rework rate
- Incident response consistency and postmortem follow-through
- Roadmap confidence (themes validated by customer signals)
FAQ
SerenityGPT is designed to stay grounded in your sources and handle uncertainty by asking clarifying questions or escalating, rather than guessing.
Yes. SerenityGPT respects existing permissions so teams only see what they are allowed to see.
Pick one high-frequency pain point (on-call, escalations, or roadmap insights). Connect a small set of sources, measure impact, then expand.