Serenity Assistant
Get the right answer, every time
Serenity Assistant is the AI interface your employees and customers use to ask questions in plain language and get clear, reliable answers grounded in your approved knowledge. It replaces fragmented searching, inconsistent responses, and back-and-forth clarification with a single, trusted way to get information and move on with work. Built on the SerenityGPT platform, Serenity Assistant is designed for organizations that care about accuracy, consistency, and accountability.
What Serenity Assistant does
Answers questions using your knowledge
Serenity Assistant responds based on your existing documentation, policies, and systems of record, not generic internet knowledge.
- Uses approved internal sources only
- Adapts answers to user role and access rights
- Responds in clear, business-ready language
Shows where answers come from
Every response can include references to the underlying sources, so users can verify, share, and trust the information.
- Source citations for confidence and transparency
- Easy handoff into email, chat, or tickets
- Reduced 'is this correct?' follow-ups
Handles uncertainty responsibly
When information is missing, unclear, or restricted, Serenity Assistant does not guess.
- Asks clarifying questions when needed
- Routes requests to the right team or owner
- Maintains consistent behavior across channels
Why business teams rely on it
Consistency at scale
Everyone gets the same answer to the same question, whether they ask via chat, portal, or support channel.
Faster time to answer
Employees and customers spend less time searching, waiting, or interrupting others for routine information.
Confidence and trust
Grounded answers and citations make it easier for teams to rely on AI in real workflows.
Common use cases
Answer product, policy, and account questions consistently
Reduce ticket volume from repeat inquiries
Assist agents with drafted responses and summaries
Instant answers to pricing, product, and policy questions
Faster prep for calls and follow-ups
Fewer interruptions to product and ops teams
Self-service answers for policies and benefits
Smoother onboarding experience
Consistent guidance across roles and regions
Runbook and process guidance on demand
Fewer internal tickets for common requests
Faster resolution with less context switching
Designed for control and governance
Access-aware by default
Serenity Assistant respects existing permissions, ensuring users only see what they are allowed to see.
Approved knowledge only
Responses are grounded in content you define as trusted and up to date.
Clear oversight
Usage, coverage, and gaps are visible to administrators and stakeholders, supporting responsible AI adoption.
Where Serenity Assistant works
Internal portals and intranets
Collaboration tools
Customer-facing help experiences
Embedded into existing applications
Outcomes you can expect
Faster, more reliable answers
Reduce time spent searching, clarifying, and waiting for responses across the business.
Less operational drag
Cut repeat questions and interruptions that slow teams down day to day.
More consistent experiences
Deliver predictable, high-quality answers for both customers and employees.
Higher confidence in AI
Build trust with grounded responses, citations, and controlled behavior from day one.